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NIVANO PHYSICIANS

1420 River Park Drive, Suite #200,Sacramento, CA 95815

Hours of Operation: Monday - Friday, 8:00 AM PST - 5:00 PM PST

Nivano Physicians Main Operator:

Phone: 916-407-2000

Toll Free: 1-844-889-2273

Press 1 For Claims
Press 2 For Authorizations
Press 3 For Case Management
Press 4 For Provider Relations
Press 5 For Credentialing / Contracting
Press 6 For Member Services
Press 7 For Medical Billing
Press 8 For IT Support
Press 9 To Dial by Extension
Press 0 For Operator

We will be closed on the following days

Christmas Day Tuesday, December 25, 2018
New Year's Day Tuesday, January 1, 2019
Martin Luther King's Day Monday, January 21, 2019
Memorial Day Monday, May 27, 2019
Independence Day Thursday, July 4, 2019
Labor Day Monday, September 2, 2019
Veteran's Day Monday, November 11, 2019
Thanksgiving Day Thursday, November 28, 2019
Christmas Day Wednesday, December 25, 2019

Nivano Physicians Medical Group has processes in place to provide access to staff for members and practitioners seeking information about the Utilization Management (UM) process and the authorization of care. Utilization Management Member Services staff are available at least eight (8) hours a day during normal business hours (8:00 AM – 5:00 PM Monday through Friday) to receive inbound communication regarding UM issues. They can be reached at 1-844-889-2273. Member services staff are authorized to accept collect calls from members regarding UM issues. The UM Department has a voice mailbox to accept after hour messages. Calls are returned the following business day during the week. Weekend messages are returned on Monday morning.

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