COVID-19 General Information

Member Information

Nivano Physicians is dedicated to serving its members and providers during this difficult time. Below are general resources and health options for members regarding the novel coronavirus.

Nivano Physicians Hotline

In order to help our members during this time, Nivano Physicians has rolled out a COVID-19 Helpline. This hotline will be available to members to get more information on symptoms, list the available resources by each health plan and more.

Please call (833) 309-0910 to reach the Nivano Physicians Hotline.

Telemedicine Options

Anthem Blue Cross Members:

Anthem offers an online telemedicine service, LiveHealth Online, 24/7 to all of its members.

Using LiveHealth Online, Anthem Blue Cross members can visit with a doctor, therapist, psychologist or psychiatrist through live video from a smartphone, tablet or computer. Use LiveHealth Online for urgent health conditions like the flu, fevers, diabetes and pinkeye instead of venturing out to a provider's office. Doctors can even send prescriptions directly to your pharmacy if needed.

It is extremely easy to sign up. Just follow these easy steps:

Download the free LiveHealth Online mobile app or go to

  1. Choose Sign Up to create your LiveHealth Online Account.
  2. Enter your profile information.
  3. Current location: Choose California.
  4. Create a password: Don’t forget the password you create. You won’t be asked to confirm your password.
  5. Leave the service key area blank.
  6. Health plan: Select Anthem Blue Cross Medi-Cal.
  7. Insurance ID: Enter the ID from your Anthem Blue Cross member ID card.

Tap Continue, and you're in!

All Nivano Members:

In light of the National emergency, we are offering Telehealth services to all members through our partner clinics. Our 7-11 clinics offer telehealth services staffed at three locations from 7am to 11pm to provide fast, available care.

Step 1. Download the IMS Patient App on your iPhone, iPad or Android Device by clicking here

Step 2. Call ‪(916) 688-3181‬, (‪916) 281-2251‬ or ‪(916) 972-1100‬ to complete setting up a user account.

Once logged in, the application has self guided instructions on how to schedule a Telehealth appointment.

Testing Options

If you feel that you need to be tested for COVID-19, please reach out to your Primary Care Physician and discuss your symptoms. They will be able to guide you on the next steps. If you have any other questions or cannot reach your doctor, please call our hotline listed above or see the testing options below.

Wellspace WellSpace Health is opening a clinic just for COVID-19 testing.

SNAHC is currently screening patients for COVID-19 outside the clinic. They are conducting screening questions and taking temperatures. Patients with responses relating to a COVID-19 diagnosis or an elevated temperature will be escorted to the triage tent, where a provider will evaluate them and obtain a sample for testing if needed.

  • All staff are being screened before entering the building each morning.
  • Patients cannot enter any clinic spaces without being screened.
  • All non-essential appointments have been switched to telemedicine visits or rescheduled.

Elica's Call Center will be providing a COVID screening to assess the following:

  1. Do you have fever, cough or shortness of breath?
  2. Do you have questions or concerns about COVID-19?

Elica offers appointments Monday through Saturday.

Patients with symptoms will be roomed immediately or Elica requests that they remain in their car until an exam room becomes available.

Communication Services

We are calling all members during the upcoming weeks to check on your wellbeing. We will help ensure that there are no access issues. Scammers may use COVID-19 as an opportunity to steal your identity and commit Medicare or Medi-Cal fraud. In some cases, they might tell you they'll send you a Coronavirus test, masks, or other items in exchange for your Medicare number or personal information. Be wary of unsolicited requests for your Member ID number or other personal information.

It's important to always guard your healthcare card like a credit card and check your Medicare claims summary forms for errors. Only give your Member ID number to participating pharmacists, primary and specialty care doctors or people you trust to work with Medicare on your behalf. Remember, we will never call you to ask for or check your Member ID number.

Here is a template of text messages that we have sent out or will in the future.

Example Text Campaign:

Important reminders regarding COVID-19. Signs of novel coronavirus include a runny nose, sore throat, cough, fever, and trouble breathing in severe cases. Older people and those with other medical conditions such as asthma, diabetes, or heart disease, may be more at risk of becoming very ill. If you have any of these signs and need to be tested, call your primary care doctor <<Org Name>> at <<PCP Phone>>. If you are unable to contact your doctor, please let us know by calling our helpline, 833-309-0910, or reply to this message.

For more information, please visit the following links:

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