1. How quickly can you reach a representative?
2. Do you feel you are receiving the correct information over the phone from Representative?
3. Customer Services ability to fully resolve your problem/inquiry?
4. How satisfied are you overall with your interactions with our CS team?
5. Are you able to reach your desired party?
6. Is your hold time minimal?
1. UM Staff demonstrates a high level of respect and professionalism.
2. UM staff provides assistance in a timely manner.
3. UM Staff is able to assist you with complex problems.
4. Is your overall authorizations process better with Quickcap?
5. The Medical Director answers your questions satisfactorily on clinical issues.
6. Correspondence is timely and relevant.
7. Utilization Management outcomes are discussed with Providers regularly.
8. How is your overall experience with UM Management?
1. Staff demonstrates a high level of respect and professionalism.
2. Staff provides assistance in a timely manner.
3. Staff is able to assist you effectively.
4. Provider Services meetings are informative and relevant to your office needs.
5. Provider Services is instrumental in office staff education.
6. Your overall experience with Provider service Representative.
Billing & Claims Information
Medical Updates, I.e., vaccines
Staffing & Training
3. Are your claims are processed timely?
4. What is your overall satisfaction level with the Claims department?
1. Provider Specialty Network is to your satisfaction?
2. Administrative Staff is able to answer your questions and/or concerns?
3. You are able to reach your desired party when calling?
Verification code is not case-sensitive
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