Transportation Services

The below are links to your Health Plan Transportation options.


If you have an emergency, call 911 for an ambulance. We cover ambulance rides in a medical emergency for all members.

Non-Emergency Medical Transportation

You are entitled to use Non-Emergency Medical Transportation (NEMT) when you physically or medically are not able to get to your medical appointment by car, bus, train, or taxi, and the plan pays for your medical or physical condition.

NEMT must be used when it is:

  • Physically or medically needed as determined with a written prescription by a physician; or
  • You are not able to physically or medically use a bus, taxi, car or van to get to your appointment;
  • Approved in advance by your plan with a written prescription by a physician.

Non-Medical Transportation

You can use non-medical transportation (NMT) when you are traveling to and from a covered Medi-Cal appointment.

Before getting NMT, you need to request the service through your doctor.

NMT includes:

  • Car
  • Bus
  • Train
  • Taxi

Please call Aetna Better Health at 1-855-772-9076 at least three (3) business days (Monday-Friday) 24 hours a day,
before your appointment or call as soon as you can when you have an urgent appointment.


Schedule a ride by calling 1-877-931-4755 (TTY 711) Monday through Friday from 7 a.m. to 7 p.m.
Call at least five business days before your appointment, or as soon as you can when you have an urgent appointment.
If you are a new rider, call at least seven business days before your appointment.


It is important to call 3 days in advance of your appointment to schedule the transportation.
Secure Transportation contact information:Reservation Number: (844) 644-6363TTY: 711

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