Nivano Physicians, Inc.
Effective Date: August 7, 2025
Last Updated: March 12, 2026
Version: 2.0
Our Commitment
Nivano Physicians is committed to ensuring that our website and digital services are accessible to all users, including individuals with disabilities. We are continually working to improve the user experience for everyone and to apply accessibility standards that provide equal access to our healthcare information and services.
This statement is provided in compliance with the Americans with Disabilities Act (ADA) Title III and California’s Unruh Civil Rights Act.
Accessibility Standards
Our website strives to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, published by the World Wide Web Consortium (W3C). These guidelines define how to make web content more accessible for people with disabilities and more usable for everyone.
Current Accessibility Features
Our website is designed to include the following features:
- Alternative text for all images and graphics to support screen readers
- Keyboard navigation compatibility for users who cannot use a mouse
- Color contrast meeting WCAG AA standards for readability
- Screen reader compatibility through proper heading structure and semantic markup
- Video captions and transcripts for multimedia content
- Form labels and instructions clearly associated with input fields
- Skip links to help users navigate directly to main content
- Consistent navigation structure throughout the site
- Resizable text that functions correctly up to 200% magnification
Known Accessibility Barriers
We actively work to identify and resolve accessibility barriers. Currently known issues include:
- Some legacy PDF documents that are not fully accessible — being updated within 90 days of identification
- Third-party embedded content over which we have limited control — we are working with vendors to improve this
- Some complex data tables being enhanced for screen reader compatibility
We are committed to addressing identified barriers within 90 days of discovery.
Third-Party Content
Our website may link to or embed content from third-party websites and services not under our direct control. We cannot guarantee the accessibility of external content. We are committed to selecting accessible third-party services where possible and providing alternative access methods when third-party content falls short.
Alternative Access Methods
If you encounter accessibility barriers or cannot access content on our website, the following alternatives are available:
- Phone: Call (916) 407-2000, Monday–Friday, 8:00 a.m. – 5:00 p.m. PST
- Email: customerservice@nivanophysicians.com
- In-person: Visit our Sacramento office for personal assistance
- Alternative formats: Large print, audio, or other accessible formats are available upon request
We will respond to accessibility requests within 2 business days.
Feedback and Contact
We welcome feedback about the accessibility of our website. Please contact us if you encounter a barrier, need content in an alternative format, or have suggestions for improvement.
Accessibility Coordinator
Nivano Physicians, Inc.
2554 Millcreek Dr., Suite 100, Sacramento, CA 95833
Phone: (916) 407-2000
Email: customerservice@nivanophysicians.com
Formal Complaint Process
If you are not satisfied with our response to an accessibility concern, you may file a formal complaint with:
U.S. Department of Health and Human Services — Office for Civil Rights
Phone: 1-800-368-1019 | TTY: 1-800-537-7697
Online: https://www.hhs.gov/civil-rights/filing-a-complaint/index.html
Ongoing Efforts
Accessibility at Nivano Physicians is an ongoing commitment, not a one-time project. Our efforts include regular accessibility audits, staff training on accessibility best practices, user testing with individuals who have disabilities, collaboration with accessibility consultants, and monitoring of evolving standards and legal requirements.
Policy Review
This statement is reviewed annually and updated to reflect changes in accessibility standards, legal requirements, and our website infrastructure. The next scheduled review is August 7, 2026.
This statement was last updated on March 12, 2026.