Our Commitment to Digital Accessibility
Nivano Physicians is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to guarantee we provide equal access to all of our users.
Accessibility Standards
Our website strives to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards published by the World Wide Web Consortium (W3C). These guidelines explain how to make web content more accessible for people with disabilities and user-friendly for everyone.
Current Accessibility Features
Our website includes the following accessibility features:
- Alternative text for images and graphics to support screen readers
- Keyboard navigation compatibility for users who cannot use a mouse
- Color contrast compliance meeting WCAG AA standards for readability
- Screen reader compatibility with proper heading structure and semantic markup
- Video captions and transcripts for multimedia content
- Form labels and instructions clearly associated with input fields
- Skip links to help users navigate directly to main content
- Consistent navigation structure throughout the site
- Resizable text that can be enlarged up to 200% without loss of functionality
Known Accessibility Barriers
We are actively working to identify and remediate any accessibility barriers on our website. Currently identified issues include:
- Some legacy PDF documents that may not be fully accessible (being updated within 90 days)
- Third-party embedded content that we are working with vendors to improve
- Some complex data tables that are being enhanced for screen reader compatibility
We are committed to addressing these barriers within our established remediation timeline of 90 days from identification.
Alternative Access Methods
If you encounter accessibility barriers or need assistance accessing our website content, we provide the following alternative access methods:
- Phone Support: Call us at (916) 407-2000 during business hours (Monday-Friday, 8:00 AM – 5:00 PM PST)
- In-Person Assistance: Visit any of our office locations for personal assistance
- Email Support: Contact us at customerservice@nivanophysicians.com
- Alternative Format Requests: We can provide information in large print, audio, or other accessible formats upon request
Third-Party Content
Our website may contain links to third-party websites and services that are not under our direct control. We cannot guarantee the accessibility of external content, but we are committed to:
- Selecting accessible third-party services whenever possible
- Providing alternative ways to access the same information when third-party content is not accessible
- Working with our vendors to improve accessibility of integrated services
Feedback and Contact Information
We welcome your feedback on the accessibility of our website. Please contact us if you:
- Encounter accessibility barriers
- Need assistance accessing website content
- Have suggestions for accessibility improvements
- Need information in an alternative format
Accessibility Contact Information:
- Email: customerservice@nivanophysicians.com
- Phone: (916) 407-2000
- Mail: Nivano Physicians, Attention: Accessibility Coordinator, 2554 Millcreek Dr, Suite 100, Sacramento, CA 95833
- Response Time: We will respond to accessibility requests within 2 business days
Formal Complaint Process
If you are not satisfied with our response to your accessibility concerns, you may file a formal complaint with:
U.S. Department of Health and Human Services
Office for Civil Rights
Phone: (800) 368-1019
Email: OCRComplaint@hhs.gov
Online: https://www.hhs.gov/civil-rights/filing-a-complaint/index.html
Ongoing Accessibility Efforts
We are committed to ongoing accessibility improvements through:
- Regular accessibility audits and testing
- Staff training on accessibility best practices
- User testing with individuals who have disabilities
- Collaboration with accessibility consultants and organizations
- Staying current with evolving accessibility standards and legal requirements
Legal Framework
This accessibility statement is provided in compliance with the Americans with Disabilities Act (ADA) Title III and California’s Unruh Civil Rights Act. We recognize that digital accessibility is not only a legal requirement but also a moral imperative to ensure equal access to healthcare information and services.
This accessibility statement was last updated on August 7, 2025 and reflects our ongoing commitment to digital inclusion and accessibility.
Document Version: 1.0
Effective Date: August 7, 2025
Next Review Date: August 7, 2026