We're excited to announce that we've made some improvements to our website! As part of our ongoing commitment to enhance your experience with us, we have relocated our login page.


How to Access the New Login Page?

  1. Visit our website at http://portal.promisecare.com
  2. You may use the same username previously used.
  3. Call us at 916-407-2000 to retrieve your new password.


Bookmark the New Page: For your convenience, we recommend bookmarking the new login page for quick and easy access in the future.

Need Assistance? If we are unable to locate your new account, please email helpdesk@promisecare.com for new account credentials.

PROVIDERS

Our provider network is the backbone of our organization. We aim to provide our network with the best tools and customer service in the market.

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MEDICARE

Are you interested in joining our Medicare program?  Call us today at 844.402.3689!

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PARTNERS

Nivano Physicians works with numerous partners in the health care industry to improve efficiencies and provide an edge to our providers and members within our network.

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URGENT CARE

Book an appointment today! Our urgent care services offer convenient consultations for non-life-threatening injuries and illnesses. We also provide preventative care, regular check-ups, and health education.

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The Nivano Physicians Way

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Nivano Physicians was created to bridge the communications gap between patients and providers that arose as a result of changing health care insurance and services models—a gap impacting the delivery of effective care. Nivano Physicians empowers patients and providers with the knowledge, tools and support they need to enable the right care, delivered at the right time, at a price that is fair to all parties.

Find a Provider

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At Nivano Physicians, we understand that the relationship between a provider and their patient is an important one. We strive to build and strengthen that relationship through strong partnerships, outstanding customer service, and a dedication to our patients. Our patients have the benefit of working with experienced and professional providers in our Independent Physician Association (IPA) network. As an IPA, we work hand-in-hand with our health plan partners to ensure the highest level of service for our members with the goal of improving the health standards and quality of care.


Frequently Asked Questions

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  • How long will it take until my access to the Provider Portal is approved?

    The typical turn around time for approval is 24-48 hours.

  • Where can we mail paper claims or send overpayments to?

    Correspondence can be sent to: Nivano Physicians, Inc. PO Box 869140, Plano, TX 75086.


  • What is the easiest way to follow up on questions for Nivano Physicians?

    The best way to contact Nivano Physicians is by calling our Customer Service Team at 916 407 2000 or email:customerservice@nivanophysicians.com. Providers can easily check claim status and download their EOB's, request and view authorizations, via our EZ Net portal EZ-NET™ Login (promisecare.com)

  • How can I become a part of Nivano's network?

    If you are interested in becoming part of Nivano's primary care or specialty network. please reach out to us at Contracting@nivanophysicians.com.

  • What happened to the other entities that were affiliated with Nivano?

    Nivano Health, Nivano Care, Northern California Physicians Association and Sierra Nevada have all been rolled into one entity. There are no longer any DBA's, all previously affiliated organizations have been fused into the one entity, Nivano Physicians, Inc.

Call Us At: 

Phone: 916.407.2000

Toll Free: 844.889.2273

Medicare Hotline: 844.402.3689

Hours of Operation:

Monday - Friday: 8am - 5pm 

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