Health Plan Resources

Get health plan resources for your healthcare needs 24/7.

Our health insurance plan includes nurse consultation lines, transportation, and emergency care coverage.

Need medical advice or help getting to appointments? These member benefits give you the care and support you need through our Sacramento healthcare network.

Why Choose Us?

Experience the Nivano Difference in Healthcare

At Nivano Physicians, we make healthcare easy to access anytime you need it.

We offer 24/7 nurse advice lines, emergency and non-emergency transportation services, and direct support to help you use your health plan.

Not sure about symptoms? Need help getting to a doctor’s visit? Want to understand your benefits? Our team is here to help.

We work with Medicare, Medicaid, and health insurance marketplace plans to remove barriers, support your wellness, and connect you with care in Sacramento and nearby areas.

Highly-Qualified Professionals

Board-certified physicians committed to exceptional patient care.

Top-of-the-line Equipment

Advanced medical technology for accurate diagnosis and treatment.

Fast and affordable services

Efficient scheduling with competitive pricing and quality care.

Satisfaction Guaranteed

High patient satisfaction through personalized, responsive service.

Emergency Transportation Coverage – Immediate Medical Transport When You Need It

Your health insurance plan includes full coverage for medically necessary emergency transportation services, including both ground and air ambulance when required for serious medical situations.

Non-Emergency Medical Transportation (NEMT) – Getting You to Essential Medical Appointments

You are entitled to use Non-Emergency Medical Transportation (NEMT) when you physically or medically are not able to get to your medical appointment by car, bus, train, or taxi, and the plan pays for your medical or physical condition

NEMT must be used when it is:

Physically or medically needed as determined with a written prescription by a physician
You are not able to physically or medically use a bus, taxi, car or van to get to your appointment
Approved in advance by your plan with a written prescription by a physician

Contact your health insurance plan provider to arrange NEMT services and ensure proper authorization for this important healthcare benefit.

Don't Miss Your Medicare Enrollment Deadline!

Explore Medicare Advantage plans that include Nivano Physicians—an Independent Physician Association with 400+ primary care physicians, 1,200+ specialists, and 89 urgent care centers across Northern California.

Annual Enrollment Period ends Dec. 7th.

Or Call (916) 407-2000 ext. 2512

How Can We Help

Your Health Plan Benefits and Healthcare Access

Our health plan resources remove barriers to healthcare access. Need medical help through our 24/7 nurse lines? Need transportation to get to appointments? These services help you get care when you need it.

Our Sacramento healthcare network offers PPO and HMO options with provider networks, deductible management support, and premium assistance programs.

Contact our member services team for help using these healthcare benefits.

Your Trusted Healthcare Partner in Sacramento

Nivano Physicians provides health plan resources. These services include healthcare consultation, emergency transportation coverage, and scheduled transportation assistance in Sacramento County and nearby areas.

We make sure financial, physical, and logistical barriers don’t stop you from getting medical care.

We support Medicare, Medicaid, and health insurance marketplace plans so people can get healthcare.

Partner with California’s Premier Healthcare Administration Team

Experience the Nivano Physicians difference, where healthcare administration meets genuine patient advocacy and your well-being always comes first.

Take the first step toward better health today by learning about your Medicare coverage options and how Nivano Physicians can help you get the care you deserve.

Understanding Your Health Plan Coverage Options – Making the Most of Your Benefits

Your health insurance plan may include HMO, PPO, or high-deductible health plan options. Understanding these plan types helps you use your healthcare benefits and get care.

Have Medicare, Medicaid, or marketplace insurance through the Affordable Care Act (ACA)? These resources help with your healthcare needs.

Our team can help you understand deductibles, premiums, and network requirements.

Nivano Physicians Patient Testimonials

Discover how Nivano Physicians has helped real patients across Sacramento get the care, support, and guidance they needed—when it mattered most.

I got the answers I needed in the middle of the night.

“I called the nurse line at 2 a.m. worried about my son’s fever. The nurse talked me through everything and helped me decide what to do. It saved us a trip to the ER.”

Lisa T.

They made it easy to get to my doctor’s appointment.

“After my surgery, I couldn’t drive. Nivano helped set up a medical ride that got me there and back safely. It was one less thing to stress about.”

Ron B.

Understanding my plan used to be overwhelming.

“I had no idea what my health plan covered. Nivano’s team explained it clearly and even helped me arrange my transportation. I feel more confident taking care of my health now.”

Maria C.

GOT QUESTIONS?

Check Out Our FAQs

When should I call the 24/7 nurse line instead of going to the emergency room?

Call the nurse line for non-emergency health questions, symptom guidance, or advice on if you need care right away. The nurses can help decide if you should visit urgent care, wait for your doctor’s office to open, or get emergency care. Always call 911 for real emergencies like chest pain, trouble breathing, or serious injuries.

How far in advance do I need to schedule non-emergency medical transportation?

Most health plans need 3-5 business days advance notice for non-emergency medical transportation. New riders may need to call 7 business days ahead. For urgent appointments, call as soon as you can. Same-day transportation may not be available.

What's the difference between medical and non-medical transportation benefits?

Medical transportation (NEMT) requires a physician’s prescription and is for members who cannot use regular transportation for physical or medical reasons. Non-medical transportation (NMT) is for general transportation to covered appointments and can be asked for through your doctor without a prescription.

Are these nurse line services available in languages other than English?

Yes, many health plans offer multilingual support. Health Net provides nurse advice in English and Spanish, with support for deaf and hard of hearing members. Call your health plan for information about language services.

Does my health plan cover all types of emergency transportation?

Yes, all health plans cover emergency ambulance transportation when medically necessary. This includes ground and air ambulance services for emergency medical situations. Always call 911 first in emergencies. Your health plan will cover medically necessary emergency transportation.