Health Plan Resources
The below are links to your Health Plan 24/7 NurseLine options.
Call your physician for advice and direction when possible. The Health Plans listed below offer 24-hour consultation and can advise you whether to go to an urgent care or wait until your doctor’s office opens. In an emergency situation, always call 911 first.
Members can call the Nurse Advice Line with health questions.
English: (888) 275-8750
Spanish: (866) 648-3537
Deaf and Hard of Hearing: 7-1-1
The below are links to your Health Plan Transportation options.
Emergencies
If you have an emergency, call 911 for an ambulance. We cover ambulance rides in a medical emergency for all members.
Non-Emergency Medical Transportation
You are entitled to use Non-Emergency Medical Transportation (NEMT) when you physically or medically are not able to get to your medical appointment by car, bus, train, or taxi, and the plan pays for your medical or physical condition.
NEMT must be used when it is:
- Physically or medically needed as determined with a written prescription by a physician; or
- You are not able to physically or medically use a bus, taxi, car or van to get to your appointment;
- Approved in advance by your plan with a written prescription by a physician.
Non-Medical Transportation
You can use non-medical transportation (NMT) when you are traveling to and from a covered Medi-Cal appointment.
Before getting NMT, you need to request the service through your doctor.
NMT includes:
Please call Aetna Better Health at 1-855-772-9076 at least three (3) business days (Monday-Friday)
24 hours a day,
before your appointment or call as soon as you can when you have an urgent appointment
It is important to call 3 days in advance of your appointment to schedule the transportation.
Secure Transportation contact information:Reservation Number:(844) 644-6363 TTY: 711
