Customer Service
(916) 407-2000
Toll Free
(844) 889-2273
Medicare Hotline
(916) 407-2000 ext. 2512
EZ-Net Promise Care

Contact Us

Nivano Physicians Medical Group is a health maintenance organization and healthcare provider in Sacramento, California. We offer Medicare and Medicaid coverage and connect patients with physicians and healthcare professionals.

Contact our healthcare team for help with your medical needs. We are open Monday through Friday from 8am to 5pm. We can help with appointments, insurance questions, Medicare enrollment, and healthcare inquiries.

Medicare beneficiaries can reach out to our Medicare hotline for assistance.

Sacramento Healthcare Contact Information and Hours

Nivano Physicians Medical Group has business hours and several ways to contact us for our Sacramento patients and healthcare providers. Our main office is open Monday through Friday from 8am to 5pm.

Contact our Customer Service team for general questions and healthcare support. Medicare beneficiaries can get help through our Medicare hotline, with representatives who can help with Medicare coverage and benefits.

(916) 407-2000

Nivano Physicians Directory

Why Choose Us?

Experience the Nivano Difference in Healthcare

At Nivano Physicians, we make healthcare access simple and personal.

Need help scheduling an appointment, understanding Medicare, or connecting with the right physician? Our Sacramento team is here to help you.

With services for Medicare and Medicaid beneficiaries, department contacts, and a customer service team, we make sure your care starts with human support.

Highly-Qualified Professionals

Board-certified physicians committed to exceptional patient care.

Top-of-the-line Equipment

Advanced medical technology for accurate diagnosis and treatment.

Fast and affordable services

Efficient scheduling with competitive pricing and quality care.

Satisfaction Guaranteed

High patient satisfaction through personalized, responsive service.

Office Location and Address in Sacramento

Our Sacramento healthcare facility is located at: 2554 Millcreek Drive, Suite 100, Sacramento, CA 95833

We serve patients in the Sacramento area. Our physicians and healthcare providers can serve patients from nearby communities.

For mail and insurance matters, our mailing address is: PO Box 869140 Plano, TX 75086

Patients who need TTY services can contact us for accessibility support.

Department Contact Information

Nivano Physicians Medical Group has departments for our patients and healthcare providers. Each department is available for communication and healthcare coordination.

Customer Service Team

Our Customer Service Team helps with general questions, insurance questions, and patient support. Contact our Customer Service Team for assistance.

Provider Relations Team

Our Provider Relations team handles communication, support, and contract coordination between the IPA and its network of physicians. They help with onboarding, compliance, and provider satisfaction. Reach out to our Provider Relations Team for more information.

Don't Miss Your Medicare Enrollment Deadline!

Explore Medicare Advantage plans that include Nivano Physicians—an Independent Physician Association with 400+ primary care physicians, 1,200+ specialists, and 89 urgent care centers across Northern California.

Annual Enrollment Period ends Dec. 7th.

Get Details
Or Call (916) 407-2000 ext. 2512
(916) 407-2000

Utilization Management and Healthcare Authorization

Our Utilization Management department helps with healthcare resource use and quality patient care standards in Sacramento and nearby areas.

Healthcare providers and patients can contact our UM team for authorization requests, medical necessity reviews, and care coordination.

Our Utilization Management staff is available from 8am to 5pm, Monday through Friday. You can leave a voicemail after hours. All calls are returned the next business day. Sunday messages are returned Monday morning.

Contact our Utilization Management team for assistance.

How Can We Help

Support for Your Healthcare and Coverage Needs

Nivano Physicians Medical Group provides healthcare support for Sacramento area patients. This includes Medicare and Medicaid enrollment assistance, provider network help, and insurance coordination. Our healthcare team helps patients understand their health insurance options, find participating physicians, and get medical services in our network.

Need help with Medicare benefits, Medicaid coverage, or healthcare questions? Our staff can help. Reach out to us to speak with a healthcare representative who can help you with our services and connect you with medical care.

Learn More About Us
(916) 407-2000

Healthcare for Sacramento and Nearby Areas

Nivano Physicians Medical Group is a health maintenance organization serving Sacramento, California, and nearby communities with healthcare services and physician networks.

We serve these counties: Alameda, Butte, Contra Costa, El Dorado, Nevada, Placer, Sacramento, Santa Clara, Sutter, Yolo, and Yuba.

We work with healthcare providers in the region. Patients have access to primary care physicians, specialists, and medical facilities when needed.

As a Medicare and Medicaid participating organization, we work with the Centers for Medicare & Medicaid Services to provide healthcare coverage that meets federal standards. We provide more than basic medical services. We also offer care coordination, health education, and community wellness initiatives in Sacramento.

Don't Miss Your Medicare Enrollment Deadline!

Explore Medicare Advantage plans that include Nivano Physicians—an Independent Physician Association with 400+ primary care physicians, 1,200+ specialists, and 89 urgent care centers across Northern California. Annual Enrollment Period ends December 7th.

Get Details

Insurance and Medicare Coverage Support

Nivano Physicians Medical Group accepts various insurance plans and provides Medicare and Medicaid coverage in Sacramento and nearby areas. Our healthcare team works with patients to check insurance benefits, understand coverage limits, and get the most value through our provider network.

Medicare beneficiaries get support through our Medicare department. We help with plan selection, benefit explanations, and coverage coordination with participating physicians.

Our insurance specialists can help with coverage questions, prior authorization requests, and claims assistance. Contact our team for support with your insurance needs.

Holiday Schedule and Office Closures

We are closed on these federal holidays:

  • New Year’s Day
  • President’s Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Day after Thanksgiving
  • Christmas Day

 

For urgent needs during closures, use our emergency contact protocols. Routine matters will be handled when we reopen.

For immediate medical attention during holidays, call emergency services or go to the nearest emergency room.

Nivano Physicians Patient Testimonials

See how our commitment to personalized support and easy access to care makes a difference in our patients’ lives every day.

They Took the Time to Help Me Understand

“When I called with a question about Medicare, the representative didn’t rush me or pass me off. She explained everything and made sure I felt confident before ending the call. That kind of care means a lot.”

Ruth A.

I Got an Appointment the Same Week

“It used to take me weeks to find a doctor. With Nivano, I called the main line and was scheduled within three days. They even checked my insurance for me.”

James K.

Helpful, Kind, and Actually Listened

“I was nervous about changing providers, but their team was so kind and patient. They helped me transfer everything and didn’t make me feel like just another number.”

Elena G.

Say Hello

Healthcare Network and Provider Relations

We work with physicians, medical specialists, and healthcare facilities in Sacramento for patient care and healthcare coordination.

Healthcare providers who want to join our network can contact our Provider Relations team for more information.

We recruit physicians and healthcare professionals who are committed to quality patient care and community health. Our network development team works to expand healthcare access and maintain quality medical care in Sacramento and nearby areas.

(916) 407-2000

GOT QUESTIONS?

Check Out Our FAQs

What are the business hours for Nivano Physicians Medical Group in Sacramento?

Our Sacramento offices are open Monday through Friday from 8am to 5pm. During these hours, patients can contact us for appointments, insurance questions, and healthcare support.

Our Utilization Management staff is also available during these hours to help with care authorization and medical necessity reviews.

Medicare beneficiaries can contact our Medicare hotline for Medicare support and guidance. Our Medicare department staff can help with coverage questions, benefit explanations, and enrollment processes for Medicare plans and healthcare services.

Our Sacramento healthcare facility is located at: 2554 Millcreek Drive, Suite 100, Sacramento, CA 95833

This location is easy to reach for patients in the Sacramento area and has our main office and customer service operations.

Our Utilization Management department reviews medical necessity and coordinates care authorization for our patients and healthcare providers. You can reach our UM team during business hours for authorization requests and care coordination. After-hours messages are accepted through voicemail and returned the next business day.

Nivano Physicians Medical Group accepts Medicare, Medicaid, and various health insurance plans in Sacramento. Our insurance specialists can check your coverage and explain benefits. We work with patients to understand their healthcare coverage and connect them with participating physicians in our network.

Healthcare providers who want to join our Sacramento network can contact our Provider Relations team for more information. Our network development team reviews applications from physicians and medical professionals who meet our standards for patient care and community service.

Yes, Nivano Physicians provides accessibility accommodations for all patients. TTY/TDD users can contact us for accessibility services. Our staff can help patients with various accessibility needs. Reach out to us to discuss specific accommodations needed for your healthcare access.

During our holiday closures, patients with urgent healthcare needs should contact emergency services or go to the nearest emergency room for immediate medical attention. Non-urgent matters can be handled when our offices reopen. Our voicemail system accepts messages that will be returned on the next business day.