Nivano Physicians, Inc.
Effective Date: March 11, 2026
Last Updated: March 11, 2026
Scope of This Policy
This Website Privacy Policy applies to personal information collected through nivanophysicians.com from website visitors, newsletter subscribers, job applicants, and providers using non-authenticated web services.
This policy does NOT govern Protected Health Information (PHI) under HIPAA. For information about how we handle your medical records and health information, please see our Notice of Privacy Practices and HIPAA Privacy Policy.
Information We Collect
When you visit our website, we may collect the following categories of personal information:
| Category | Examples |
|---|---|
| Identifiers | Name, email address, phone number, IP address, device identifiers, account credentials |
| Usage Data | Pages visited, time on site, referring URLs, browser type, operating system, click behavior |
| Communications | Messages submitted through contact forms, newsletter subscription records, support requests |
| Professional / Employment Information | Resume, work history, references — for Careers page applicants only |
| Location Data | General geographic region inferred from IP address |
| Sensory / Audio Data | Phone calls recorded for quality assurance, where permitted by law and with prior notice |
We collect this information when you:
- Visit and browse our website
- Subscribe to our newsletter
- Submit a contact or inquiry form
- Apply for a position through our Careers page
- Call our offices
How We Use Your Information
We use personal information for the following purposes:
- Responding to your inquiries and service requests
- Sending our newsletter and healthcare updates (when you have subscribed)
- Improving our website, user experience, and content
- Analyzing website traffic and usage patterns using analytics tools
- Processing job applications and evaluating candidates
- Complying with legal and regulatory obligations
- Protecting the security and integrity of our systems
Sharing Your Information
We may share your personal information with the following categories of recipients:
- Service Providers: Analytics platforms (including Google Analytics 4), email service providers, website hosting providers, and other vendors who process data on our behalf under written data processing agreements
- Healthcare Network Partners: When you request a provider referral, care coordination, or appointment through our website
- Legal and Regulatory Authorities: When required by law, court order, or to protect the rights, property, or safety of Nivano Physicians, our members, or the public
- Business Successors: In the event of a merger, acquisition, asset sale, or organizational restructuring, your information may be transferred to the successor entity
We do not sell your personal information for monetary consideration.
We may share your personal information with analytics and advertising service providers for cross-context behavioral advertising purposes. California residents have the right to opt out of this sharing — see Your California Privacy Rights below.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies on our website, including:
- Google Analytics 4 — for website traffic analysis and usage measurement
- Session cookies — to maintain site functionality during your visit
- Security cookies — for fraud prevention and site integrity
You may control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain areas of our website.
For a full description of the cookies we use and your opt-out options, please see our Cookie Policy.
Your California Privacy Rights (CCPA / CPRA)
If you are a California resident, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) provide you with the following rights regarding your personal information:
Right to Know
You have the right to request that we disclose:
- The categories of personal information we have collected about you
- The categories of sources from which we collected it
- The business or commercial purpose for collecting or sharing it
- The categories of third parties with whom we share it
- The specific pieces of personal information we have collected about you
Right to Delete
You have the right to request that we delete personal information we have collected from you, subject to certain exceptions (such as where retention is required by law or necessary to complete a transaction).
Right to Correct
You have the right to request that we correct inaccurate personal information we maintain about you.
Right to Opt Out of Sale or Sharing
You have the right to opt out of the sale of your personal information and the sharing of your personal information for cross-context behavioral advertising purposes.
Do Not Sell or Share My Personal Information →
Right to Limit Use of Sensitive Personal Information
Where we collect sensitive personal information, you have the right to direct us to limit its use to purposes necessary to provide the services you request.
Right to Non-Discrimination
We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you services, charge you different prices, or provide you a different level of service because you exercised your privacy rights.
How to Submit a Privacy Request
To exercise any of the rights described above, you may contact us through the following verified channels:
- Email: compliance@nivanophysicians.com
- Phone: (916) 407-2000
- Mail: Nivano Physicians Privacy Officer, 2554 Millcreek Dr., Suite 100, Sacramento, CA 95833
We will acknowledge your request within 10 business days and respond within 45 calendar days. If we require additional time (up to 45 additional days), we will notify you in writing with the reason for the extension.
We may need to verify your identity before processing certain requests. We will not require you to create an account to submit a request.
Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law:
| Data Type | Retention Period |
|---|---|
| Website analytics data | 14 months |
| Newsletter subscription records | Until unsubscription or deletion request |
| Contact form submissions | 24 months |
| Job application records | 12 months from application date |
| Call recordings | 90 days |
Children’s Privacy
Our website is not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately at compliance@nivanophysicians.com and we will take steps to delete the information.
Links to Third-Party Sites
Our website may contain links to third-party websites, including the EZ-Net PromiseCare provider portal and health plan websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies separately.
Changes to This Policy
We may update this Website Privacy Policy from time to time to reflect changes in our practices, technologies, or applicable law. When we make changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically.
Contact Us
Nivano Physicians, Inc.
2554 Millcreek Dr., Suite 100
Sacramento, CA 95833
Phone: (916) 407-2000
Toll Free: (844) 889-2273
Email: compliance@nivanophysicians.com
For medical records and HIPAA-related privacy requests, please contact our HIPAA Privacy Officer at compliance@nivanophysicians.com.