Nivano Portal
The portal is available to all of our providers at any time! It helps users easily enter authorization requests, access quality scores, membership count and payment details. You are also able to use a quick chat function to reach out directly to our Customer Service team without ever picking up a phone.
24/7 Messaging and Phone Platform
We offer an automated voice verification system to provide needed parties with authorization and claims statuses, as well as eligibility verification. This feature can be accessed 24 hours a day, 7 days a week. For your convenience, you can also text the word Nivano to 916.318.3168 to get instant details regarding these inquiries.
Open Saturdays
We continue to remain open during our extended hours every Saturday from 9 am to 4 pm. These additional hours were added to give better support to our members and provider network. This Saturday, feel free to call us at 916.407.2000 to receive help for any items you need!
Constant Communication
We are reaching out to all of our offices constantly during this time to ensure that we have the latest information on who is providing Telemedicine services, who is closed, and if there are any other updates.