Home
About Us
- Careers
- Compliance
Insurance
Members
Providers
Contact Us

English

简体中文

简体中文 zh

Tiếng Việt

Tiếng Việt vi

русский

русский ru

Español

EZ-Net Promise Care

Compliance and Ethics Reporting

Compliance and Ethics

Free Text

A. Customer Services Department

1. How quickly can you reach a representative?

Very Dissatisfied

Dissatisfied

Satisfied

Very Satisfied

2. Do you feel you are receiving the correct information over the phone from Representative?

Very Dissatisfied

Dissatisfied

Satisfied

Very Satisfied

3. Customer Services ability to fully resolve your problem/inquiry?

Very Dissatisfied

Dissatisfied

Satisfied

Very Satisfied

4. How satisfied are you overall with your interactions with our CS team?

Very Dissatisfied

Dissatisfied

Satisfied

Very Satisfied

5. Are you able to reach your desired party?

Very Dissatisfied

Dissatisfied

Satisfied

Very Satisfied

6. Is your hold time minimal?

Very Dissatisfied

Dissatisfied

Satisfied

Very Satisfied

Free Text

Free Text

B. Utilization Management Department

1. UM Staff demonstrates a high level of respect and professionalism.

Very Dissatisfied

Dissatisfied

Satisfied

Very Satisfied

2. UM staff provides assistance in a timely manner.

Very Dissatisfied

Dissatisfied

Satisfied

Very Satisfied

3. UM Staff is able to assist you with complex problems.

Very Dissatisfied

Dissatisfied

Satisfied

Very Satisfied

4. Is your overall authorizations process better with Quickcap?

Very Dissatisfied

Dissatisfied

Satisfied

Very Satisfied

5. The Medical Director answers your questions satisfactorily on clinical issues.

Very Dissatisfied

Dissatisfied

Satisfied

Very Satisfied

6. Correspondence is timely and relevant.

Very Dissatisfied

Dissatisfied

Satisfied

Very Satisfied

7. Utilization Management outcomes are discussed with Providers regularly.

Very Dissatisfied

Dissatisfied

Satisfied

Very Satisfied

8. How is your overall experience with UM Management?

Very Dissatisfied

Dissatisfied

Satisfied

Very Satisfied

Free Text

Free Text

C. Provider Services

1. Staff demonstrates a high level of respect and professionalism.

Very Dissatisfied

Dissatisfied

Satisfied

Very Satisfied

2. Staff provides assistance in a timely manner.

Very Dissatisfied

Dissatisfied

Satisfied

Very Satisfied

3. Staff is able to assist you effectively.

Very Dissatisfied

Dissatisfied

Satisfied

Very Satisfied

4. Provider Services meetings are informative and relevant to your office needs.

Very Dissatisfied

Dissatisfied

Satisfied

Very Satisfied

5. Provider Services is instrumental in office staff education.

Very Dissatisfied

Dissatisfied

Satisfied

Very Satisfied

6. Your overall experience with Provider service Representative.

Very Dissatisfied

Dissatisfied

Satisfied

Very Satisfied

Free Text

Free Text

C1. For which of the following topics would you like to see more training and educational material?

All

Billing & Claims Information

Coding Updates

Medical Updates, I.e., vaccines

Staffing & Training

Other

Free Text

Free Text

D. Claims Department

1. Staff demonstrates a high level of respect and professionalism.

Very Dissatisfied

Dissatisfied

Satisfied

Very Satisfied

2. Staff provides assistance in a timely manner.

Very Dissatisfied

Dissatisfied

Satisfied

Very Satisfied

3. Are your claims are processed timely?

Very Dissatisfied

Dissatisfied

Satisfied

Very Satisfied

4. What is your overall satisfaction level with the Claims department?

Very Dissatisfied

Dissatisfied

Satisfied

Very Satisfied

Free Text

Free Text

E. Administration & Contracting

1. Provider Specialty Network is to your satisfaction?

Very Dissatisfied

Dissatisfied

Satisfied

Very Satisfied

2. Administrative Staff is able to answer your questions and/or concerns?

Very Dissatisfied

Dissatisfied

Satisfied

Very Satisfied

3. You are able to reach your desired party when calling?

Very Dissatisfied

Dissatisfied

Satisfied

Very Satisfied

Free Text

Free Text

What is your primary method for communication to the Administrative offices?

Email:

Fax:

Phone:

Additional Comments:

Physician Name:

Physician Specialty:

Thank you for contacting us.
We will get back to you as soon as possible.

Oops, there was an error sending your message.
Please try again later.

Button
Button
Button
Button

Useful links

About Us
- Compliance
- Careers
Provider
Member
Contact us
- Announcements
- Blog

Contact info

916.407.2000

customerservice@nivanophysicians.com

Sacramento Office:

1420 River Park Drive, Suite 100

Sacramento, CA 95815

Mailing Address:

PO Box 869140, Plano, TX 75086

Newsletter Subscription

Full Name*

Email*

Thank you for contacting us.
We will get back to you as soon as possible.

Oops, there was an error sending your message.
Please try again later.

Share by: